But i'm pretty sure that some software/driver is somehow looping something in there, not allowing the computer to recognize the pantech 175 or the new modem. I know just enough to get myself in trouble. I'm not a computer professional by any means. Even when there is nothing plugged into any of my usb ports, windows continues to tell me that it does not recognize the usb device.over and over and over again. If I put in the old pantech 175, windows just tells me that it doesn't recognize the usb device. I've uninstalled and re-installed the original vzw software several times now and have even tried to restore my computer settings to a few days before all of this happened with absolutely no luck whatsoever. So just to make sure that it wasn't my usb connection, I inserted an old flash drive that I've had for an old computer of mine, and it recognized it.

When I went to install the new modem, (I can't remember the exact manufacturer and number at this time because I'm at work right now) my computer did not even know that it was in the usb slot. It sounded like a good idea, so that's what I did on Sunday. Thats when he told me that my plan was up and that I could go get a new modem at my local store. The first thing that he started to tell me to do was to go to the verizon website and that's where I stopped him and reminded him that I could not get my modem to work. I called vz support and tried to explain the problem the best I could. It worked every time except this past Friday. I remedied this by uninstalling the vz software and then re-intalling it. Over the 2 years, I can recall two times, that for no particular reason, the vzw software would not recognize the pantech um175 modem. plan about 2 years ago for the VZW mobile broadband using a Pantech UM175 usb modem for my home internet service because I live far out in the country and for the most part have been happy with it. Please forgive me.I'm new at this and I am a little intimidated.

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